What is a Text Message?
A text message is a way to communicate with cellular phones without talking.  “Text message” and “SMS” are often used synonymously.
 
What is SMS?
SMS stands for Short Message Service and is the standard by which all phones send and receive text messages.

What are the size limitations of a Text Message?
Standard text messages are limited in size to 160 characters.  This includes all letters, numbers, symbols, spaces, and punctuation.

Who can receive Text Messages?
Nearly every cell phone in service today can send and receive text messages.  Many wireless providers include text messaging with their service plans.
 
Do my customers get charged to receive text messages?
Not from ReminderBox. However, wireless providers typically charge 10 cents to consumers who do not have text messaging included in their service plan.

What is a Short Code?
It's a 5 digit number that identifies what company and program is sending Business to Consumer (B2C) SMS traffic. It appears as the 'FROM' number on the mobile phone.

How are Short Codes used?
Short Code programs have to be individually approved by each wireless carrier to prevent spammers and marketers from sending unsolicited messages into their networks.

Do I need a Short Code
No. ReminderBox's Short Code (79704) sends your SMS traffic. Our 'Appointment Reminder' program and short code have been approved for use by over 20 wireless providers gaining you access to over 98% of all mobile phones in the US.

What is an Opt-In?
'Opt-in' means to give a business permission to send you a text message to your mobile phone.  This permission can be verbal only if there are no premium fees associated with the message, and If the message is not part of a subscription.

What is a Double Opt-In?
A double Opt-in is a confirmation of a premium fee or subscription by requiring the consumer to respond to a short code with a message like 'JOIN'.

Does ReminderBox require a Double Opt-In?
No. The appointment reminders we send on your behalf have no premium fees and are not a part of a subscription service. However, you are still required to get verbal permission from your clients for each appointment reminder you schedule.